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How to use Unattended Remote Access in Zoho Assist
Using a browser to remote desktop is undoubtedly convenient as it eliminates the need for installing additional software. However, one limitation is that you can only establish a remote connection when the customer is physically present near the computer. This means that you cannot access the computer at any time without the customer’s presence.
To solve it, Zoho Assist provides an “Unattended Remote Access” feature. This feature lets you access a remote desktop even when there’s no one physically present at the other end. This feature is a must-have for performing routine maintenance or troubleshooting tasks.
To use Unattended Remote Access, you will need to:
Step 1: Install the Zoho Assist agent on the remote computer
1. Log in to your Zoho Assist account.
2. Click on the Unattended Access tab.
3. Click on Devices on the left.
4. Select the operating system of the remote computer.
5. Click on the Download button to download the Zoho Assist agent.
6. Install the Zoho Assist agent on the remote computer.
Step 2: Configure the agent for unattended access
1. Log in to the remote computer.
2. Open the Zoho Assist agent.
3. Click on the Settings tab.
4. Select the Unattended Access option.
5. Enter your Zoho Assist account credentials.
6. Click on the Save button.
Step 3: Start an unattended remote session
1. Log in to your Zoho Assist account.
2. Click on the Unattended Access tab.
3. Select the remote computer that you want to connect to.
4. Click on the Connect button.
Once you have started an unattended remote session, you will be able to control the remote computer as if you were sitting in front of it. You can troubleshoot issues, provide support, or deliver updates.
Tips for using Unattended Remote Access on Zoho Assist
Here are some additional tips for using Unattended Remote Access on Zoho Assist:
1. Ensure the remote computer is powered on: Before attempting to establish an unattended remote access session, verify that the remote computer is turned on and functioning. Without the remote computer being powered on, it won’t be accessible remotely.
2. Check the Internet connection: Confirm that the remote computer is connected to the Internet. A stable and reliable Internet connection is crucial for successful unattended remote access. If the remote computer is offline or has an unstable connection, remote access may not be possible or could be unreliable.
3. Verify network settings and firewalls: Check the network settings and firewalls on the remote computer to ensure they allow incoming connections for Zoho Assist. Some firewalls or security settings might block remote access, so it’s important to configure them properly.
4. Consider power management settings: Ensure that the remote computer’s power management settings are appropriately configured. For example, if the computer enters sleep mode or hibernation after a period of inactivity, it may disrupt remote access. Adjust the settings to prevent the computer from sleeping or hibernating during the intended remote access time.
5. Maintain a stable and secure environment: Keep the remote computer in a secure physical location to minimize the risk of unauthorized access. Implementing strong passwords and regularly updating security software on the remote computer can further enhance its protection.
By following these additional tips, you can help ensure a smooth and uninterrupted experience when using Zoho Assist’s unattended remote access feature.
Wrap Up
In conclusion, Zoho Assist is a game-changer when it comes to remote PC access and support. Whether you’re a small business owner, an IT professional, or a customer in need of technical assistance, Zoho Assist has the right plan to meet your requirements.
With its user-friendly interface, cross-platform compatibility, and robust feature set, Zoho Assist empowers you to troubleshoot and resolve issues efficiently, saving time and effort.
Say goodbye to the limitations of traditional support methods and embrace the convenience of remote PC access with Zoho Assist.
Try it today and experience the transformative power of seamless remote support firsthand. Your productivity and customer satisfaction will thank you.
CHECK ALSO:
- Download RemotePC: Fast and Secure Way to Access Computer from Any Platforms
- 10 Best Free Remote Support Software for Troubleshooting
- Get Started with TeamViewer for Remote Desktop Access
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