In this guide, you will learn how to fix an offline printer on Windows 11 in 9 simple steps.
An offline printer issue happens when your printer device cannot connect to your PC. There are many reasons why this problem appears on your Windows computer, such as:
- corrupt installation,
- failure driver,
- interrupted network,
- malfunction printer,
- and other unknown reasons.
Hence, to resolve the offline printer issue on Windows 11, try the following steps.
Let’s get started!
How to Fix Offline Printer on Windows 11
Step 1: Restart PC
First, restart your PC to refresh the services and apps in the Windows 11 operating system. It’s simple yet a powerful step to fix most issues that happen on your computer.
After you restart your PC, check your printer. If the error persists, do the next step.
Step 2: Restart the printer
Your printer’s system may have a bug. Hence, you can try to restart your printer to refresh the system. Power off your printer and unplug the cable from the power socket. Press the power button several times while it’s off.
Wait for a minute before you connect your printer to the power socket. Then, turn your printer back on.
Step 3: Run the printer offline troubleshooter
Run the troubleshooter in the Get Help app to fix the printer offline issue on Windows 11. It will run the diagnostic tool to guide you to resolve the current problem that you are facing with your printer.
If the printer is still offline after you run the Get Help app, try the next step.
Step 4: Check the Wi-Fi network
Note: If your printer doesn’t work wirelessly, skip to the next step.
If your printer works wirelessly, check your Wi-Fi network. Make sure that your printer is connected to the same network as your computer.
Each printer manufacturer has a different way of setting up the printer wirelessly. Visit your printer manufacturer’s website for the instructions.
Step 5: Clear the print queue
Check the print queue and clear them if any. Here’s what to do:
1. Go to Start > Settings > Bluetooth & devices > Printers & scanners.
2. Select your printer and click Open print queue.
3. Select the Documents and click Cancel.
If there is no print queue, skip to the next step.
Step 6: Reset the printing queue service
The next step you can try to fix the offline printer in Windows 11 is to reset the printing queue service.
Here’s what to do:
1. Click Search in the taskbar and type services. Then, select Services in the list of results.