5. Install updates
You will need another PC or computer with a working internet connection to do this method. Besides, you need to know your Surface model and the Windows version that you are using.
To check your Surface model, do these:
- Tap the Search box and type Surface.
- Tap the Surface app from the menu.
- Select Your Surface or Device information.
To see the Windows version on your Surface, go to Start > Settings > System > About > Windows Specifications. There, you’ll find the OS version and build number.
Using a different computer, visit the Download Drivers and Firmware for Surface page.
Then, choose your Surface model. Follow the instructions to download the updates. If there are several downloads available, select the .msi file whose name matches your Surface model and version of Windows.
- If your Surface Laptop Studio has Windows 11, choose SurfaceLaptopStudio_Win11_22000_22.034.41310.0.msi
- If your Surface Laptop Studio has Windows 10, choose SurfaceLaptopStudio_Win10_19042_22.023.33423.0.msi
After you’ve got the update file, send it to your Surface and install the update.
6. Run the Network troubleshooter
If the wireless network works on other devices but not on your Surface laptop, you can also run the network troubleshooter on your device to fix the problem.
- Tap Start and type Settings.
- Go to Settings > System > Troubleshoot > Other troubleshooters.
- In the Other section, select Network Adapter > Run.
- Do the instructions on the screen and check if the problem has been resolved.
If the limited Wi-Fi connection issue persists after you try all the methods above, contact Support.
Read Other Surface Tips:
- How to Optimize Battery Health for Your Surface Pro & Laptop
- How to Create a USB Recovery Drive for Surface Pro & Laptop (2022)
- How to Fix Microsoft Surface Pro Stuck on a Logo Screen (2022)