If you have a limited Wi-Fi connection on your Surface device, here are a few steps that you can try to troubleshoot the problem.
One of the common problems related to Wi-Fi is limited connectivity. It can happen to any gadget including your Surface laptop. The symptom is that you can connect Surface to the wireless network, but no internet connection. If you see under the network name, there is a notification saying it is limited.
If you are experiencing this internet connection issue on your Surface, you will likely be unable to browse or open any sites.
Hence, do the methods below to fix this limited Wi-Fi connection issue on your Surface Pro or laptop.
How to Fix Limited Wi-Fi Connection Issue on Surface
1. Restart your device
Simply restart your device to refresh the system. This simple act is quite powerful to fix any temporary issue.
To restart your Surface, tap Start > Power > Restart.
2. Disconnect and reconnect the Wi-Fi
You can also try to turn off the Wi-Fi and set it on. Then, connect Surface to the wireless network again.
3. Restart your router/modem
Check your other devices that are connected to the same network as your Surface. If they also have a limited Wi-Fi connection issue, your router might be the culprit.
You can restart your router/modem to refresh the internet connection. Turn off your modem and disconnect it from the power socket and wait for one minute before you plug it again.
Turn it on and wait until it’s ready. Then, connect Surface to the Wi-Fi again and see if it’s working.
4. Connect to different network
If you have rebooted your router/modem but your Surface still has a limited Wi-Fi connection, you can try to connect it to another wireless network available.
Then, open a browser to check if the internet is working.