How To Fix Microsoft Surface Pro Stuck On A Logo Screen (2022)

When you turn on your Surface Pro device and it’s stuck on a logo screen, do this troubleshooting to resolve the problem.

Source: ApplicationPedia

It is quite annoying to experience an issue when you are in the rush of using the Surface laptop. This might happen because there is a hardware or software problem that needs to be fixed before you can use your device again.

This article will show you how to fix the Microsoft Surface pro stuck on a logo screen in 3 simple methods.

Check them out!

Contents

How to Fix Microsoft Surface Pro Stuck on a Logo Screen

1. Wait and see

Don’t freak out yourself. Sometimes, the Windows logo that appears on your screen can be an indication that your Surface Pro is installing the updates.

The updating process may take up to 20 minutes, so what you can do is just wait and see until the process is completed.

If after half an hour the logo won’t disappear, proceed to the next method.

2. Perform a force restart

If the Windows logo on the screen won’t disappear after you’ve waited for almost an hour, you can try a force shutdown.

There are two different ways to perform a force restart depending on your Surface model:

Method 1

This method can be applied to Microsoft Surface models:

Surface Pro (5th Gen), Surface Pro 6, Surface Pro 7, Surface Pro 7+, Surface Pro 8, Surface Pro X, Surface Pro X (Wi-Fi)
Surface Laptop (1st Gen), Surface Laptop 2, Surface Laptop 3, Surface Laptop 4, Surface Laptop Go, Surface Laptop Studio, Surface Laptop SE
Surface Book 2, Surface Book 3
Surface Go (all models), Surface Go 2 (all models), Surface Go 3
Surface Studio (1st Gen), Surface Studio 2

Here’s how:

Press and hold the power button until it’s completely shut down and the Surface logo disappears.
Then, release the power button.
Wait for a minute before you turn on your Microsoft Surface Pro again.

Method 2

This method can be applied to Microsoft Surface models:

Surface Pro, Surface Pro 2, Surface Pro 3, Surface Pro 4
Surface Book
Surface 2, Surface 3
Surface RT

Here’s how:

Press and hold the power button until it’s completely shut down and the Surface logo disappears. Then, release the power button.
Press and hold the volume up and power buttons simultaneously until the device shut off. Then, release them.
When you see a flash of the Surface logo on your screen, continue pressing down the buttons for 30 seconds.
Release the buttons and wait for 10 seconds.
Turn on your Surface by pressing the power button.

Your Surface laptop is still stuck on the logo? Move on to the next method.

3. Reset your Surface with a USB recovery drive

Note that this practice will reset your Surface laptop to its factory settings. All data in your device will be wiped out completely. Thus, this should be your last move. But, if you have a backup of your data, you can proceed with this method.

To do this, you will need a USB recovery drive in advance. If you don’t have one, read how to create a USB recovery drive for the details.

Once the USB recovery drive is ready, here’s what you can do:

Plug the USB recovery drive into the USB port on your Surface laptop.
Hold down the volume down button while you press and release the power button.
Release the volume down button after you see the Surface logo.
Wait until the process is completed.

Final Words

Hope the methods above can fix Microsoft Surface Pro stuck on a logo screen.

If the issue persists, visit Device Service and Repair.

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How to Fix Microsoft Surface Pro Stuck on a Logo Screen (2022)