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If your Microsoft Surface Pro or laptop won’t turn on, perform these easy methods to fix it.
The Microsoft Surface Pro is a tablet device that has the power of a laptop. It has a 12.3-inch screen and runs on Windows 10. It also has an Intel Core i5 processor, 8GB RAM, and 128GB of storage.
It is one of the most popular devices for designers, architects, and writers because it can be used for designing or writing with its touchscreen display and keyboard attachment.
However, sometimes the Microsoft Surface Pro won’t turn on when you press the power button to turn it on.
There are many reasons why your Surface Pro may not be turning on. Some of these reasons include a faulty power cable, a faulty power adapter, or water damage. It’s important to troubleshoot the problem before deciding what steps to take next.
In this article, we will go over some things you can do if your Microsoft Surface Pro won’t turn on.
How to Fix Microsoft Surface Pro That Won’t Turn On
1. Charge the battery.
An exhausted battery can be the first reason why your Surface Pro won’t turn on. If it’s the case, simply connect the charger to the battery and let it sit for a couple of minutes before pressing the power button on your device.
If you often run out of battery, check again the hibernation or battery settings on your device.
2. Check your charger and the cable
If you are charging the Microsoft Surface Pro and it still won’t turn on, the problem may be either your laptop or the charger. To see which one causes the problem, you can check the LED light on the end of the cable that connects to the Surface.
When it’s charging, the white light should turn on. If it’s off, you can try a different power socket, disconnect and reconnect the cable to your device, or change the cable.
If the light is on but your Microsoft Surface is still off, do the next method to perform a soft reset.
3. Do a soft reset
You can perform a soft reset to your Surface to wake it up. To do this, you’ll need a keyboard. Here’s what to do:
- Connect your Surface Pro to the keyboard.
- Press Windows key + Ctrl + Shift + B at the same time.
- Quickly hit the Volume Up and Down buttons simultaneously three times if you are in tablet mode.
4. Disconnect all accessories
If you have accessories like a USB flash drive, SD card, external monitor, type cover, or anything connected to your Microsoft Surface Pro, remove them all from your device. Once it’s clean from accessories attached to your device, you can turn it on again.
5. Perform a force restart
If none of the methods above is working, you can try to do a force restart to your device.
Hold down the power button until you see the Windows logo appears on your screen.
Final Words
Those were the methods you can do when your Surface device doesn’t turn on.
Once your Microsoft Surface Pro successfully restarts, do the following things to keep your device’s performance at its best:
- Update your Surface Pro to the latest version. For more details, visit Download drivers and firmware for Surface.
- Get the Surface Diagnostic Toolkit from the Microsoft Store. The toolkit will help you analyze your device and see what causes the problem.
For more queries, contact Customer Support.
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